This is pretty much what I’ve been talking about for the last few years, via Joe Burns.

A diagram showing the split in focus within agencies between Account, Strategy, and Creative teams - and how it's not as simple as that



The problem isn’t just that the old model doesn’t work in a more complex environment – it’s that the very terminology precludes understanding and alignment, as everyone has a different idea of what the labels mean.

The key to success has always been systems thinking – but many agencies (and even more so in-house marketing teams) continue work in siloes, with nowhere near as much discussion and collaboration as is needed to come up with truly effective approaches.

As Joe Burns put it in his post on this:

“Coherence has to come from the system, not just one execution. The idea of a ‘Campaign’ only works if you can muster a critical mass of attention to carry people through it.”

Maybe it’s my “content” background speaking – because really strong content strategies need to work at multiple levels, across multiple channels and formats, and for multiple audiences with multiple needs. Without understanding the big picture *and* the details, it’s impossible to deliver effectively content across a campaign – individual assets may be solid, but the whole ends up less than the sum of its parts.

This is why I’ll continue trying to play in those overlap areas – not only do I find the diversity and clash of approaches and ideas stimulating, but I see it as the only way to work out the best way to succeed. You have to try to see the big picture to work out the best individual brush strokes.