Space Force vs the Space Force
A (comedy) textbook lesson in why it’s vital to check existing trademarks and uses before launching a new brand, as the latest branch of the US military discovers that Netflix got their first…
#BlackLivesMatter
Words are important, because language shapes our understanding of the world.
Over time, our choice of language can shatter or reinforce preconceptions – creating feedback loops of frustration or moments of radical shifts in perception that in turn can change society itself, for good or ill.
The same is true about our choice of what to talk about – or to ignore. Sometimes, staying silent is as strong a statement as speaking out. Sometimes, speaking out is a risk.
But for those of us – people or organizations – in a position of privileged security or power, sometimes speaking out is a duty.
The question is, what message will you send about what you see as important in the world in the words you use and the things you choose to talk about? And what good could your words do when you do speak out?
- This piece from NiemanLab shows that the choice of language in covering protests about racial inequality is yet another area in which society is unfair and promotes systemic inequities.
- This tweet highlights the importance of action as well as words in supporting movements for equality – especially from brands.
- This TED Talk is an eye-opening, amusing analysis of how the language we use and the way we frame discussions about racial violence can point to the absurdity and insanity of racist norms.
- This call from my current employers for brands to take action as well as show their support was rather good – and there has been action at my place behind the scenes, not shouted about, that has made me rather proud of my colleagues.
Instagram launches Guides
Promising new Instagram feature here, hinting at another move in the direction of deeper, more substantial content.
Very early stages and a limited release so far, but this seems perfectly suited to structured storytelling – because it appears to be a way of doing listicles, which are, let’s face it, just about the most structured type of storytelling there is. Will be interesting to see how this one develops.
Is 4mb enough for a decent advert?
As an ex-journo I’ve always put more emphasis on substance than style in marketing, but that’s not to deny style’s essential role in making the substance shine. The very best content (and advertising) has always had a perfect balance between both. The best copy in the world won’t do anything for you if it doesn’t stand out and get noticed by the right audiences.
Now, however: “Chrome is setting the thresholds to 4MB of network data or 15 seconds of CPU usage in any 30 second span”.
I get the thinking behind this – both for consumers (to save their data/battery) and for Google (to re-emphasise the importance and value of data-light search marketing) – but it feels a decade late. Modern phones, and most data packages, surely won’t even blink at a meagre 4 megs – and 5G will make it a nothing.
A good digital ad is a rare thing (most are, let’s face it, either annoying or ignored), but many of the best are creative, interactive experiences that maximise the potential of the medium. This means they need more bandwidth to make better user experiences.
So while I may focus on organic distribution and the message before the medium, I do worry this restriction of ad options will create a blander, less creative digital future. At least give users the choice to turn this on or off.
Google’s May 2020 update makes quality content even more important
“I haven’t witnessed an update as widespread as this one since 2003,” says the author of this piece. Some sites are reporting 90% traffic drops, with even the likes of Spotify and LinkedIn apparently impacted. This is big.
What exactly has changed is still unclear – a few days on results are still fluctuating too much for detailed analysis – but one thing does seem certain: “there are multiple reports of thin content losing positions”.
This has been the trend with Google for a while now, with the firm recommending “focusing on ensuring you’re offering the best content you can. That’s what our algorithms seek to reward.”
What *is* good content in this context? After all, “quality” is quite a subjective concept.
Well, algorithms aren’t people, but Google’s long been aiming to make their code more intelligent, and better able to understand context and likely relevance. Keyword stuffing has been penalised for years, as have dodgy link-building efforts. Instead, Google is aiming for near-human levels of appreciation of nuance.
Helpfully, though, Google has also put out a list of questions to help you understand if the content of your site is likely to be seen as quality in the eyes of the all-powerful algorithm:
- Does the content provide original information, reporting, research or analysis?
- Does the content provide a substantial, complete or comprehensive description of the topic?
- Does the content provide insightful analysis or interesting information that is beyond obvious?
- If the content draws on other sources, does it avoid simply copying or rewriting those sources and instead provide substantial additional value and originality?
- Does the headline and/or page title provide a descriptive, helpful summary of the content?
- Does the headline and/or page title avoid being exaggerating or shocking in nature?
All good questions, and all from Google’s own blog.
More books can never be a bad thing
Despite loving the near limitless possibilities of digital publishing, my first love is books. I’ve written two, reviewed them, and even worked at a book publisher for a while. Part bibliophile, part tsundoku, I buy books almost obsessively – and usually have dozens on the go at any one time. My flat could easily be mistaken for a secondhand bookshop.
So it’s probably unsurprising that I’m a big fan of the idea of collecting previously ephemeral digital content into book form to extend its (literal) shelf life. Great to see the New York Times agrees:
“Reporters leave a ton in their notebooks… The book form really gives us a chance to expand the journalism and include a lot more of the detail and texture that is never going to make it into the daily report.”
More brands – especially B2B ones – should consider following the NYT’s lead and mine their content archives to curate thematic ebooks (and even physical ones) of their best pieces.
Repackaging ideas in book form offers opportunities to expand and elaborate on points in more depth in the perfect lean-back format. Because there’s nothing better than a book for encouraging deep engagement with and deliberation over someone else’s thinking. If you’re selling ideas, the book is the perfect format.
Why user personas need to be more complex and inclusive
I’m not a fan of user personas. They’re meant to remind us of alternative perspectives, but tend to become either so specific as to make us blinkered, or so single-minded as to be unrealistic.
This piece does a good job of summarising how this fallacy of assuming we can identify user archetypes came about, how it misses so much vital nuance and complexity, and why we need to shake it off if we’re ever going to meet the needs of real users via a more effective, inclusive design approach to developing a better customer experience.
Newer isn’t always better – or necessary
This is a decent short piece in Inc. about Oprah Winfrey’s podcast strategy – basically mining her archive of TV shows for audio highlights – with some simple yet sensible advice for this age of ephemeral experiences:
“Good content is good content. No matter how old it is… Get creative and find ways to adapt that content to be relevant for… new audiences, and put it in front of them.”
That “get creative” part is key, though. Older content is likely to only have nuggets of still-relevant gold that will need careful mining and potentially refining for different formats, audiences, and purposes.
Remember: Not everything has to be explicitly about today’s perceived front-of-mind issues to be relevant and interesting. There’s a reason Dale Carnegie continues to be a bestselling author in the business books category 75 years after his death. Good insights are good insights.
Approached with the right mindset, old white papers, transcripts of conference speeches, case studies, surveys – even LinkedIn posts – could become a treasure trove of inspiration for creating something similar but different to engage new people on new platforms and in new formats.
Content marketing is, after all, about effective presentation of the content as well as the brand. And content ultimately succeeds based on *its* content – ideas and their presentation.
And there is *always* more than one way to present an idea.
Taking digital to print can make sense
Great to see a copy of the Culture Trip magazine in the flesh on Eurostar. A slick, matt finish cover and perfect-bound spine screams quality, while the prominence of adverts for other Culture Trip formats (and lack of much other advertising) reveals this to be a piece of brand awareness marketing more than just a shift to a new, retro format for an established digital publisher.
Getting a travel magazine on Eurostar is quite the distribution coup as well – finely targeted to a (likely) receptive audience.
I’d not be surprised to see more digital ventures going physical for ad hoc print editions like this in the coming years. The shift towards longform and digital editions, the revival of vinyl, plus the growth in sales of physical books and independent publications suggests a rising demand for tactile, physical content formats alongside the convenience of digital.
With good design and production values, a print magazine or book can be something to both treasure and show off – a powerful, prestigious tool for driving brand loyalty.
Don’t get me wrong – digital is great. But every format is worth considering in the marketing mix – if it’s got potential to drive results rather than being mere vanity.
New post on LinkedIn: Big data and marketing
Inspired by a piece comparing the creative side of marketing with the more business-focused obsession with data and ROI.
The short version?
“Rather than worry about big ideas vs targeting, what the marketing industry really needs to learn how to do is revive the art of the soft sell and the long tail. That’s the more human way of building relationships that last – but to work it needs a significantly more nuanced understanding of how people will be interacting with you than I’ve seen from pretty much any modern brand marketing campaign.”
Welcome
This is the website of James Clive-Matthews, formerly an award-winning journalist, now a content and communication strategist helping global brands build clarity, coherence, and impact through smarter storytelling and systems.