Why user personas need to be more complex and inclusive

Inclusive user personasI’m not a fan of user personas. They’re meant to remind us of alternative perspectives, but tend to become either so specific as to make us blinkered, or so single-minded as to be unrealistic.

This piece does a good job of summarising how this fallacy of assuming we can identify user archetypes came about, how it misses so much vital nuance and complexity, and why we need to shake it off if we’re ever going to meet the needs of real users via a more effective, inclusive design approach to developing a better customer experience.